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ICT doubts here

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Did anyone get the "item of a software that is used to send messages" question in paper 1"
 
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i did a little bit of research , the correct answer is LAN messenger
 
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question about the word document practical
i send a word document(email) which did not justified as said in the question paper but i did print a copy which was justified,
will i lose points because of the email or they will ignored since my printed word document is correct
 
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