This is very tricky question. Took me time to understand, anyway,
Alice123
you are right about (20+12<x<20-12)
now you have to imagine the graph in your head, and you have to come into a conclusion that it is symmetrical.
Now imagine the z of 20+12 that is 32 is x
So the z of 20-12 that is 8 will be a negative number -x
Both of them are x but one is negative, because they are the same distance from the mean
Let the probability of x is p
so the probability of -x is 1-p
we know that difference of the two probability is 0.94
so p - (1-p) = 0.94
p - 1 + p = 0.94
2p = 0.95 + 1 = 1.94
p = 0.97
Now is p is 0.97 z is from the table, 1.882 (or 1.881)
now continue normally
1.882 = 32-20 / sd
sd = 12/1.882
=6.38